Shipping policy
Freshness first. We cold-pack every order in insulated boxes so your food arrives chilled or frozen, just as it left our kitchen.
Where we deliver
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Hand-delivery: South Carolina, North Carolina, Georgia (selected routes).
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Nationwide shipping: UPS to all contiguous U.S. states.
When we deliver
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UPS nationwide: We ship every Tuesday.
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Orders placed after the cutoff ship the following Tuesday.
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Hand-delivery routes: Dates vary by area. After checkout, our manager will confirm the next available delivery date for your address.
Shipping & hand-delivery rates
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Hand-delivery (SC/NC/GA): $30 on orders under $300, free on $300+.
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UPS (nationwide): UPS carrier rates .
Free pickup (by appointment)
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12:00–7:00 PM — 1815 Wiley St, Hollywood, FL 33020
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7:00–8:00 PM — 3100 Ocean Ave, Brooklyn, NY 11235
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9:30 AM — 2655 Richmond Ave, Staten Island, NY 10314 (Lidl parking)
Packaging & temperature control
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Chilled items (e.g., soft cheese, matsoni): insulated liner + gel packs.
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Frozen items (e.g., syrniki, khinkali, pies): insulated liner + ice packs.
Receiving your order
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Please bring the package indoors promptly on delivery.
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Refrigerate chilled items and keep frozen items frozen upon arrival.
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Signatures are not required unless requested.
Freshness guarantee & issues
Perishable items are non-returnable, but your freshness is guaranteed.
If anything arrives warm, damaged, or incorrect:
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Take photos of the box, ice/gel packs, and product.
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Contact us within 24 hours of delivery with your order number and photos.
We will replace or refund the affected items.
Address changes
If you need to update your delivery address, contact us before the Monday 5:00 PM (ET) cutoff. We cannot reroute UPS shipments once they are in transit.
Shipping limitations
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We currently ship within the contiguous United States only.
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We do not ship to P.O. Boxes or international addresses.